Support - Parental Control App for iPhone and Android

Drop us a line!

Support Q&A

Q) Running setup wizard results in "Unsupported router or error setup detected"

A) This occurs when for either two reasons. Either your router is not supported, or if it is, you may need to reboot it, or upgrade to latest firmware, or visit your routers admin page and setup the router if you've never setup your router before (i.e. set Admin password). 



Q) My router is not on the supported list on the App Store, or your web page list.

A) We can add usually add your router as a supported router. 


Your router has not been added as a supported router. We need to program support into WiFI Blocker to support your router. 

We need to add your router in as a supported router. We have provided a YouTube video that will guide you how we can add support in for your router. PRovided someone with your router follows the guide, we can add your router in.

Q) Setup Wizard : Router login always fails

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Q) Setup Wizard : Noticed alot of Fail! messages on setup wizard, and App doesnt detect any devices

A) 

Q) Wifi Blocker was working great, and all of a sudden doesn't load correctly

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Q) Its all gone FUBAR, How to I unblock devices on my router. The app has stopped working

A) It is fairly straight forward to login to your router, and remove any MAC Address entries from your router admin page manually. For example, say you blocked one of the kids, and the app subsequenlty stopped working for any reason (say you/or telco updated the Firmware on your router, and this broke the login procedure of the WiFi Blocker app to your router).. you can easy recover all settings WiFi blocker has done by logging into your Admin page with a Browser, visiting the IP address of your router, entering the admin username password, and navigate to Advanced / Security / Mac Filtering or Parental Controls, and remove all entries in the tables. This easy removes any blocked devices. Setting MAC address entries is the only setting we do on your router.


Another quick option, is to reset your router back to Factory defaults. This will reset everything back to defaults (WIFI SSID/names, and Router Admin passwords), so take note of these before you do this, so you can login to your router through a browser and set these back to what they were. This will save you having to set devices WiFi connection details again across all devices in your home if you do reset to factory defaults and you have changed your network names (SSID names).

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Tips and Tricks

Detail your services

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Announce coming events

Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.

Display real testimonials

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Promote current deals

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.

Share the big news

Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.

Display their FAQs

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Additional Support

Unsure if Apps and Programs are suitable for your children?

Its difficult to understand what apps and services are suitable for your children in this fast pace day and age. Checkout the following link for additional help 

Net Filters

Net filters are free and you can usually add them to your router. Some Telco routers restrict this, but if they do allow you to setup your own filters. Read this:-


http://www.bbc.co.uk/news/technology-42025569

Keep an eye on what content your children are watching!

Don't leave that YouTube Childens channel on unattended... and http://www.bbc.co.uk/news/technology-41942306

and Report inappropriate content.

Use talk as well as tech to tame your children's online habits

Like this article, we think its a combination of both required sometimes..


http://www.bbc.co.uk/news/technology-38842791

Display their FAQs

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.