How do I set parental controls on Virgin Media Superhub router?
You can set parental controls on your Virgin Media Superhub by visiting your routers web page entering the address ‘ 192.168.0.1 ‘ in a web browser, login using your routers admin username and password and setup parental controls. Alternatively you could use our unofficial app that automates the whole process allowing you quick WiFi control to
- See who’s connected to your WiFi,
- Kick someone off your WiFi,
- Restrict internet access control to play or pause internet
- View and Share your WiFi passwords
How do I see what devices are connected to my Virgin Media Superhub?
The devices tab has all devices listed with current connection and restriction status
Device name, IP address, MAC Address, and Device manufacturer details displayed
Filter allows you to narrow device list down to All, Active, Inactive, Blocked, Scheduled.
You can rename devices and give each device a display order for each management of devices
Virgin Media Superhub connected devices
unknown devices on my network, see them easy with devices page
how to see who is on your Virgin Media Superhub wifi
How do I see who is connected to my Virgin Media Superhub?
The People tab displays an overview of all the people and their grouped devices connected to your WiFi network.
You can add people, assign devices and timed access profiles
At a glance see who is online
You can control their internet access switching between Block / Unrestricted modes
How do I block a device from my WIFI Virgin Media Superhub router?
Pausing the internet per device could not be easier, visit the Block tab in the app, find the device you wish to block internet access to and press the pause button to block internet access to the device. The paused button will turn solid red when device is fully blocked. To unrestrict and play internet again, press the play button (the button will turn solid green when the device’s internet is unrestricted)
Controls provide simple ability to switch between paused (blocked until you change), play (unrestricted access), and hopefully in future we’ll add scheduled (timed access mode)
What types of devices can be blocked from my Virgin Media Superhub WIFI router?
Any type of device can be restricted internet access, XBox, Playstations, Phones, PCs, TVs, anything that connects to your Virgin Media Superhub router can have its internet access restricted
Virgin Media Superhub parental controls not working
If you can block some devices (iPhone/android phone) but not others (i.e. Games consoles), this could be Universal Plug and Play (uPnP) is enabled in the settings on your router. uPnP is usually enabled by default on most routers. Try disabling uPnP from your routers web page and check if this resolves issues. uPnP is used by games consoles and other devices (TVs etc) so they can easy connect to different services bypassing your routers security settings and they can punch holes in your routers firewalls for example, open up ports to the outside world and bypass some router parental controls. There have been reported issues with uPnP where your TV or printer could get hacked through uPnP for example. Its safer to disable uPnP on your router and this has been known root cause of some of our customers that certain devices just do not block but by disabling uPnP on the router this has resolved the issue. i.e. you block say a PlayStation 4 but the PlayStation still has internet access – uPnP protocol at use – disabling it fixed the blocking issue and console was then controllable by the app. Solution: Disable uPnP on your routers admin web page. See our FAQ for other possible solutions
Virgin Media Superhub Firmare
Firmware app developed against: